Warranty and returns

1. Warranty service

Warranty terms depend on the model, configuration, and delivery documents. The exact warranty period is specified on the product page, invoice, warranty card, or accompanying documents.

2. Diagnostics

Before repair or replacement, equipment may be sent for diagnostics. Specialists check the device condition, operating conditions, and possible external damage.

3. Returns and exchanges

Return or exchange is possible in cases provided by law and supply terms. Equipment must be returned as a complete set unless otherwise agreed with the manager.

4. When warranty may not apply

Warranty may not cover damage caused by incorrect connection, violation of operating conditions, mechanical impact, moisture, unauthorized repair, or improper use.

5. How to submit a request

Prepare the order number, SKU or product model, issue description, and photos or video if needed. Send a request through the website form or contact your manager.